Terms and Conditions

1. Introduction

Welcome to Hidden Gems ABA (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and communications. By accessing our website or utilizing our services, you agree to comply with these Terms. If you do not agree, please discontinue use of our services.

2. Use of Our Services

By engaging with our services, you agree to:

• Provide accurate and up-to-date information.
• Use our services only for lawful purposes.
• Abide by all applicable laws and regulations.

We reserve the right to terminate or restrict access to our services if these Terms are violated.

3. SMS Communications and Opt-Out

By providing your mobile number to Hidden Gems ABA, you consent to receive SMS messages related to our services, updates, and other important information.

Opting Out

You may opt out of SMS communications at any time by:

• Replying "STOP" to any SMS message you receive from us.
• Contacting us directly to request SMS removal.

After you send “STOP,” you will receive a confirmation message, and you will no longer receive SMS messages from us. However, we may still send essential service-related messages, including:

• Appointment confirmations and reminders
• Therapy plan updates
• Account-related notifications

If you wish to re-subscribe, you may:

• Follow the original sign-up process.
• Reply "START" to resume receiving messages.

4. Assistance and Support

If you experience any issues with SMS communications, you can:

• Reply “HELP” to receive assistance.
• Contact us directly at:
• Phone: 201.500.9915 (New Jersey, Arizona, Colorado & Utah)
• Email: intake@hiddengemsaba.com

5. Carriers and Messaging

Please note that mobile carriers are not responsible for delayed or undelivered messages. While Hidden Gems ABA strives to deliver messages promptly, we cannot guarantee immediate delivery in all circumstances.

• Message and data rates may apply to messages sent and received.
• If you have questions regarding text or data charges, please contact your wireless carrier.

6. Privacy and Confidentiality

Hidden Gems ABA is committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

7. Payments and Refunds

• All payments for services provided by Hidden Gems ABA are final unless otherwise stated.
• We reserve the right to cancel or refuse service due to fraud concerns or non-payment.
• If you experience billing issues, please contact our support team.

8. Intellectual Property

All website content, including text, images, logos, and trademarks, is owned by Hidden Gems ABA and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Limitation of Liability

Hidden Gems ABA provides its services in good faith and strives for accuracy and reliability. However, we do not guarantee that our services will be:

• Free from errors or interruptions.
• A perfect fit for every individual's needs.

To the fullest extent permitted by law, Hidden Gems ABA is not liable for any:

• Indirect, incidental, or consequential damages.
• Errors, inaccuracies, or delays in service delivery.

10. Changes to These Terms

We reserve the right to update these Terms at any time. If significant changes are made, we will notify users through our website or direct communication. Continued use of our services after modifications constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms of Service, please reach out to us:

• Hidden Gems ABA

Email: intake@hiddengemsaba.com.

Phone: 201.500.9915 (New Jersey, Arizona, Colorado & Utah

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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